- Case Study -
Wilkes Tranter & Co Limited
Professional accountants delivering expert advice and exceptional service to both business and personal clients across Kingswinford and the West Midlands.
A Long-Term Partnership Built on Expertise, Transparency, and Proactive IT Support
Ryan Bayliss, Managing Director of Wilkes Tranter, shares how Superfast IT has played a crucial role for over 15 years, in enhancing their operations through personalised, efficient, and proactive IT support.
“You manage client relationships well, have a wide range of knowledge and experience, and know when to pass an issue to the right person. It’s well-organised, and communication is clear. When you don’t have to think about IT, you know you’re getting value.”
Ryan Bayliss, MD, Wilkes Tranter & Co Limited, based in Kingswinford, near Dudley.
Wilkes Tranter & Co Limited
Case Study
Like many businesses, Wilkes Tranter recognised the need for a reliable and proactive IT partner to support their operations. With a growing client base and increasing reliance on technology, they needed an IT provider that could offer seamless, secure, and efficient solutions. Over the past 15+ years, their partnership with Superfast IT has ensured their systems remain robust, their data secure, and their team fully supported—allowing them to focus on delivering exceptional service to their clients.
About Us - Wilkes Tranter & Co Limited
Established in 1984, Wilkes Tranter has built a strong reputation for delivering exceptional accountancy services to both business and personal clients in Kingswinford and the broader West Midlands region. The experienced team offers a comprehensive range of services, including auditing, accounting, taxation, and business consultancy, tailored to meet the unique needs of each client and works across many sectors including:
- The professions
- The construction industry
- Manufacturers
- Retailers
- The service sector
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Testimonial
Ryan Bayliss, MD, Wilkes Tranter & Co Limited
Responsiveness and Location
“I think the location helps…it’s nice to put a face to the name sometimes. There’s always someone available, and generally, there’s a quick turnaround. Nine times out of ten, the issue gets resolved very quickly.”
This close proximity and reliable service have helped foster a collaborative, trusting relationship where Ryan and his team feel confident that IT support is always within reach.
Reliability in Critical Moments
“We had an issue over a weekend where the electricity was cut off to the building…Adam, James, and Mark got involved, and even though it was outside of hours, our system was restored very quickly. The experience was faultless.”
Ryan highlights our commitment to providing reliable, round-the-clock support when it matters most. At Superfast IT, we understand that downtime isn’t an option, and our proactive approach ensures that businesses like Wilkes Tranter stay operational, no matter the challenge.
Supporting Business Goals Through IT Excellence
IT is not just a support function for Wilkes Tranter—it’s critical to their service delivery. Ryan emphasised the importance of our role in helping the business achieve its goals:
“IT is a vital part of our business. You’ve helped us get our Cyber Essentials accreditation, ensured we’re protected from cyber threats, and provided secure, off-site backups.”
Measurable Impact: Maximising Productivity
When discussing the measurable impact of IT on their operations, Ryan highlighted the importance of minimised downtime:
“You do updates out of hours or across lunch breaks when the systems aren’t heavily used. That helps us maximise productivity by reducing downtime.”
This strategic scheduling ensures Wilkes Tranter’s productivity remains high, without sacrificing the health and performance of their systems.
“Without IT, we couldn’t do what we do. If it fails, we need support straight away—and that’s exactly what you provide."
Results of a Trusted Long-Term IT Partnership
Proactive and Responsive Support
• Quick issue resolution, with most problems fixed immediately.
• Reliable IT support always within reach, fostering a strong partnership.
Reliability in Critical Moments
• Fast response to unexpected issues, even outside business hours.
• Minimal downtime, ensuring business continuity.
Strategic IT Support for Business Growth
• Helped Wilkes Tranter achieve Cyber Essentials accreditation.
• Strengthened cybersecurity protections, reducing risks.
• Implemented secure off-site backups for data protection.
Maximised Productivity
• System updates scheduled outside peak hours to minimise disruption.
• Proactive maintenance ensures seamless daily operations.
Local Presence & Strong Relationships
• Close proximity allows for face-to-face interactions when needed.
• Built trust through consistent, reliable service over 15+ years.
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