Question. Do you have IT Support in your business?
Being a small business isn’t easy. You have to watch the purse strings, and you have to look after your IT infrastructure. A managed services agreement may not be something you’ve thought about, but it can bring many advantages to your business. Here at Superfast IT we’ve been providing for IT support for over 15 years and know what it can bring to a small business. Take a look at the following reasons with real-life examples from ourselves at how IT support can help your business.
Without IT support if something breaks, it’s your time it takes up. If you then have to repair it yourself, it can take even longer. With IT Support help is only a call away. Most problems can get fixed while on the phone, meaning you can get back to work in no time. How much money would you lose in one minute of downtime? What about an hour, a day or a whole week?
How Superfast IT help save you time
Our tiered service desk means your problems will be fixed as quickly as possible. Under 10% of support, requests get escalated to the next tier, meaning the majority of issues are resolved on the first contact. The quicker we fix the problem, the less of your time gets wasted.
As well as time being money (see the above point), you also save money by getting the right advice. You may believe you need a specific part or software, but there are usually cheaper alternatives. From the regular purchases of hardware, IT support companies often get discounts with suppliers which in turn save clients’ money.
How Superfast IT help save you money
With Quarterly Business Reviews we can keep a regular eye on your business. This means you’ll only ever pay for what you need. We charge on a per-user basis meaning if people leave your costs will come down. Over our 15 years providing IT support we’ve built up great working relationships with suppliers meaning we can get the best deals for our clients.
Peace of Mind
Don’t end up like this.
Without IT support your IT infrastructure is a constant worry on your mind. An IT support company will have regular checks and clear documentation of your systems and networks. Support is only ever a call away meaning you don’t have to panic if something goes wrong.
How Superfast IT can help your peace of mind
Here at Superfast IT we’re only ever a phone call away. We even offer 24/7 365 support if you need it. We cut out the IT jargon and talk in a language you understand. Remote monitoring checks will keep an eye on your systems and alert us to problems before you even know you have them yourself. If that doesn’t give you peace of mind, nothing will!
Keep up to Date
We know how annoying those constant update reminders are, but they’re sent for a reason. If you don’t have the latest updates, you leave yourself open to a breach of your data. IT support companies can take care of updates for you and even schedule them to take place outside of your working hours.
How Superfast IT can help you keep up to date
Updates are essential for us at Superfast IT. It’s part of our proactive fixes that we carry out to fix issues before they come to your attention. We get regular alerts when updates are available; we will then converse with you to find out what time’s most convenient for you.
It’s not worth you second-guessing the solution. By doing this, it can often lead to more problems. With an IT support agreement, help is only ever a call away. The majority of issues can be fixed remotely while you’re on the phone. You’ll never have to worry about an IT problem again.
How Superfast IT can provide expert advice
There are multiple ways that Superfast IT can provide you with expert advice. We’re only ever a call away, we have regular meetings in person with you, and our Learning Centre will provide regular content for you.
Want to know more on IT support and how it can help your business? Take a look at some of our other content about IT support;
- IT Support Services
- Common Problems with IT Support Companies
- Five of the best IT Support Companies in Birmingham
Could IT Support help your business?
Think IT support could help your business and what to know how much it would cost? Fill out the form below, and we’ll be in touch.