To start, we have a simple question for you. When it comes IT Support what would you rather? One man trying to juggle everything or a whole team working together?
Many small to medium size businesses often have in-house IT support. While it may seem convenient to have IT support there in human form in your office, it can be more beneficial for you to have a managed IT support agreement with an external company. Here at Superfast IT we’ve been providing managed IT support over 15 years. We’ve seen the best and worst of one-man IT bands over the years, and we believe these are the main advantages of having a managed IT support service agreement.
It can be Cheaper
It may surprise you but having a contract with an IT support company can often be less expensive than hiring an in-house IT worker. Only ever a call away and regular meetings show you’re getting value for money. Superfast IT offer rolling monthly agreements meaning you don’t get tied into any long-term contracts. There’s also no cancellation fee!
There all the Time
While having somebody on your site all the time is great if they take a holiday or are off ill you’re left with nobody. Managed IT support companies will have multiple techies making sure there’s always adequate cover. Here at Superfast IT we also offer 24/7 cover. With our out of hours number it could be 2pm or 2am, we’re only ever a call away.
In-house IT experts are great and know a lot about IT, but like everybody else on earth, they can’t know and do everything. What Superfast IT do have is a range of experts in their own sectors. Some excel at firewalls while others are whizzes at networking. Our range of expert techies means that there’s a solution to every problem.
Competitive Rates for new Equipment and Software
Due to the number of products IT support companies order they can often get discount from suppliers. In turn, this will save you money. Only using trusted sellers, it takes away the stress of ordering from you. Things such as warranties, renewals and returns can all be handled by your IT support company.
Moving from a one-man band IT to managed IT support is a big step. Of course, we don’t want you to fire your IT guy right this second, but it’s worth bearing in mind the advantages of having a managed support agreement.
Have any questions about managed IT support agreements? Let us know in the comments below, and we’ll be sure to get back to you.