BCRS provides business loans from £10K to £150K to small businesses, social enterprises, and other organisations unable to access traditional financing.
The Ridiculous Situation
Was not that unusual, unfortunately. BCRS had been enduring atrocious IT support for ages with utterly sloth-like responses and problem resolutions and countless issues just going completely unresolved.
Before they finally decided to make a change, the incumbent provider had made numerous promises, even raising their game for short periods. Internally, there was resistance to change, but things didn’t improve and eventually, the chief executive, Paul Kalinauckas, decided enough was enough.
The Quest for Greatness
“How does any small business, which isn’t qualified to distinguish between IT providers, choose a new company to work with?” asked Paul Kalinauckas.
“Well, barter is part of the answer, we found.”
“We drafted a specification and sought a consultant’s help. My neighbour works for a large IT outsourcing company. He agreed to help in exchange for two tonnes of topsoil, although he had to move it himself!” laughed Paul.
“He helped us clarify what we were looking for and we put together a specification which we sent to local IT suppliers.”
“We were looking for a good fit with the supplier. We wanted to have a preferred partner we could trust and wouldn’t rip us off. Superfast IT were one of the companies that we invited to submit a formal tender.”
The Bold Choice by BCRS
“We ultimately chose Superfast because it was clear James Cash was running the show and there was none of the corporate nonsense,” said Paul.
“Just a genuine, similar-sized operation to our own. It was clear that there was a professional team in place and it wasn’t just some smart alec sales guy who would say whatever was necessary to win the business.”
“James listened to what we said and asked good questions. I felt like he really understood what we wanted and was flexible in meeting our needs.”
“He gave us assurances about the transition and made sure the process ran smoothly. I’m pleased to say we didn’t end up as piggy-in-the-middle between the old and new supplier.”
Nobody Moans About IT Anymore
“The service we receive from Superfast IT is excellent. With their help desk, we get a virtually instant response. Not someone on a mobile phone who is stuck under a desk somewhere.”
“There’s a real quality of service which far exceeds the contractual obligations. You think, ‘God, that was quick!'”
“We can now get on with business without disruption. Nobody moans about IT anymore and our staff constantly sing the praises of Superfast IT.”
Want to know how we can help your business by providing business grade IT support? Visit our IT support services page.