Careers
You are going to love working with us.
Join Our Super Crew
At Superfast IT, our steady growth is a testament to our talented team and innovative approach. We are always on the lookout for passionate individuals who excel in both technology and customer service.
If you are looking for a dynamic company where you can grow, realise your potential, and make a meaningful impact, Superfast IT is the place for you. Join us and be a part of a supportive and forward-thinking team dedicated to excellence and innovation.
At Superfast IT, our people are our greatest asset. We are committed to creating a workplace where employees feel valued, supported, and empowered to achieve their full potential. Here's what you can expect when you join our dynamic and growing team:
Competitive Salary and Benefits
We offer a fair and competitive salary along with a comprehensive benefits package, including:
- Private medical insurance
- Allowance for dental and optical care costs
- Pension scheme with company contributions
- Increasing annual leave with the length of service
- A day off on your birthday
- Weekly company-paid lunches
- Annual company-paid social events
- Two weeks of additional paid leave for Armed Forces Reservists and Cadet Forces Adult Volunteers
Career Development Opportunities
Your growth is our priority. We provide extensive training programs, mentorship, and clear career progression paths. With up to 10 days of training each year, we support your professional development every step of the way.
Work-Life Balance
We understand the importance of balancing work with personal life. Our flexible work hours, hybrid working options, and supportive culture ensure you can maintain a healthy work-life balance.
Job Security
With over two decades of consistent growth, Superfast IT offers stability and confidence in your career. Our strong financial foundation means you can rely on the security of your job.
Positive Company Culture
Join a team that values positivity, inclusivity, and collaboration. Our workplace culture fosters a sense of community and belonging, making it a place where employees love to work.
Meaningful Work
At Superfast IT, your work truly matters. We provide opportunities to engage in fulfilling tasks that make a significant impact, giving you a strong sense of purpose and accomplishment. You'll play a vital role in ensuring our small and medium business clients remain productive and secure from cyber threats. By doing so, you'll be directly contributing to the success and resilience of our local economy.
Recognition and Appreciation
We believe in acknowledging and celebrating our employees' achievements. Regular recognition and appreciation are integral to our culture, ensuring you feel valued and motivated.
Good Working Conditions
Our modern, air-conditioned offices in Stourbridge offer a comfortable and well-equipped working environment. Enjoy free parking, a spacious workspace, and a friendly atmosphere.
Supportive Management
Our managers are approachable, supportive, and invested in your development and well-being. We are committed to providing the guidance and support you need to succeed.
Great Working Relationships
Work alongside a team of friendly and collaborative colleagues. We foster positive interactions and teamwork, creating a supportive and enjoyable workplace.
Autonomy and Empowerment
Take control of your work and make decisions that matter. We empower our employees to take ownership of projects and contribute meaningfully to the company's success.
Challenging Work
Engage in complex and stimulating tasks that offer opportunities for problem-solving and creativity. Our work is demanding but rewarding, ensuring you are constantly challenged and growing.
Join Us
If you're passionate about technology, good with people, eager to grow, and looking for a supportive and dynamic workplace, Superfast IT is the place for you. We offer a fulfilling career where your contributions are valued, and you can reach your potential.
To apply, view our vacancies, or submit your CV and cover letter to careers@superfast-it.com. We look forward to welcoming you to our team!
Superfast IT is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our Values
Culture is incredibly important. We have defined ours in our Superfast IT Charter.
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Do the Basics Well
Show up when and where you should. Always present yourself professionally. Keep precise time records, notes, and documentation. Plan and prepare appropriately for all tasks. Do what you said you would and do it better than you promised.
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Deliver High Standards of Customer Service
Follow "The Superfast Way", our customer service system, to ensure consistent, high-quality service.
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Be an Ideal Team Player
Show humility, give credit to others, and value team achievements over personal recognition. Work with energy, passion, and personal responsibility, taking on whatever you can for the good of the team. Communicate and act in ways that make teammates feel valued, understood, and included, even when providing constructive feedback.
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Invest in Your Future Self
Maintain your physical, mental, and financial health. Build habits and systems that support your success and happiness. Continuously develop your skills and abilities for your future role.
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Act for the Greater Good of the Company
Protect our financial health by making cost-effective decisions. Be security conscious and follow our policies to safeguard resources. Understand our services, how the business works, and what clients value. Focus on finding solutions to problems and taking positive action. Keep our workplace tidy and ready to welcome visitors.
Case study: Adam
“I joined Superfast seven years ago. I started as an apprentice with little-to-no knowledge of IT, but I was keen to learn. The company put me through a Level 3 Apprenticeship which involved off-site courses as well as on-the-job learning.
"After I finished the Level 3 course, I was given the opportunity to progress to Level 4, which I grabbed with both hands. I’ve risen through the ranks to become the Service Desk Manager, managing a team of engineers to provide the best possible service to our clients. It makes me feel proud when I think how far I’ve come and I’m looking forward to many more years at Superfast.
"Now I am in a position to pass my knowledge onto my team. I advise how to make the next step in their career, organise study time and any support that they might need. It's so rewarding to see my team develop and work on more complex IT projects."