Moving to a new IT support company can seem a daunting task. It’s not something you often do, so you want to make sure you get the decision right. One of the biggest worries people have when moving managed service providers is the onboarding process such as how long it will take and if there are any hidden costs.
Here at Superfast IT we want to be open and honest with you. That’s why we’ve created this post documenting our onboarding process with any costs involved making it clear for you.
The first point of contact between ourselves and a potential client will be a discovery session. This meet can take place or over the phone. It’s our way of distinguishing how we can help you and the role IT plays in your business. We can look at your business goal to see where you aim to be and any current issues you’re currently facing with technology in your business.
The next step in the process of our onboarding is a technology assessment. One of our engineers will come to your offices and assess your network. We’ll look at things such as the number of users, servers amongst any other technology in your business. The assessment also gives you the opportunity to talk about any specific applications or hardware you have in your business that we will need to take care of.
A technology assessment from Superfast IT costs £250. Just because you have a technology assessment doesn’t mean you 100% have to go forward with a managed services agreement.
You visit Superfast IT
After the technology assessment, we’ll invite you into our office for an informal chat over a cup of coffee. The meeting allows us to discuss what we found in the prior assessment such as risks to your business and give you details of the contract for a managed services agreement.
All our contracts are on a monthly rolling agreement with a 30-day notice period, so you’re never tied into a long contract. For more information on our pricing and contracts check out our pricing page.
We’ll walk you step by step through the contract and price for each part of our service. We can make any revisions and answer any questions at this time too. It also gives you the chance to meet our team here at Superfast IT and see how they’ll help benefit you.
If you coming to our office doesn’t quite suit you we can always have the chat in your office. But we find it a great opportunity for you to see what we’re all about.
We won’t push you for your signature there, and then, if you need time to go away and discuss with others before signing it off, that’s fine with us.
Once the contract has been signed off, we can start getting you onboarded and becoming one of our clients. Even if everything isn’t quite in place, you’re still free to call us, and we can start offering support straight away.
There will be several visits to your office during this period to get everything set up and working. These visits will be of no additional cost to you.
What our IT support service includes
You’ve had the technology assessment; you’ve come into our office for a chat, we’ve got you set up and onboarded so what’s next? Well our IT support comes with a host of things to take your IT headaches away and help your business run smoothly.
- Unlimited telephone, remote, and on-site support (we can also provide 24/7 support if required)
- 24/7 system monitoring and remote remediation
- Multi-layered cyber protection
- Hourly server backups and automatic offsite replication
- Email security protection
- Cybersecurity advice
- Disaster recovery planning
- Strategic IT guidance
We hope this post has given you a good guide about our onboarding process and what’s involved. At Superfast IT we want to be open as possible with you and take any worries away. There’s no hidden costs or nasty surprises when you become a client of ours. Want to know more or have any questions? Get in touch below or use the live chat feature in the bottom right of your screen.