We’ve heard this problem hundreds of times. In business time is money, and we know you need your IT systems to be running smoothly to avoid downtime. We also know that when you have an IT support request, you want it solved as quickly as possible by your IT company. With over 15 years providing IT support we are aware that responding to client’s requests in an efficient manner is what builds up trust and our reputation. See how Superfast can help solve the problem of your IT support company taking too long to respond to requests.
It’s our brand
You may have noticed, but we’re called Superfast IT! We didn’t just pick that name for fun when we picked that name we made a promise to ourselves and our clients. Not only would we provide super IT support we would do it in a fast time too. Being fast is a culture in our company, but we also want to make sure we do the right job.
A proper system for sorting problems
We know first-hand when a something goes wrong with your IT systems it can seem like the world is ending. The truth is problems need to get prioritised. If we worked in order problems came in it would never work. That’s why we have a four-tiered system for sorting problems. Of course, we can’t list every problem that falls under a section, but the guide below will give you a general idea.
P1 – Business critical problems. If your IT systems are down and you’re losing money or its business critical, it becomes a P1. These are looked at immediately, and we work on them until they are solved. They are emergencies!
P2 – Until a P2 issue gets fixed, work will be interrupted or not flowing the way it should. Some equipment, software or service is unusable. There is a risk of a critical issue developing e.g. One user is unable to work
P3 – This is where most IT support problems get filtered too. The problem won’t be having an impact on the business and can be worked around until it gets fixed, but it must get fixed before it becomes a higher priority.
P4 – Problems in this category aren’t significant problems at all. They’re more of a ‘want’ than a ‘need’ and come with no downtime and don’t affect your business. They’re a low priority for a reason.
This priority system lets us work on the problems that are the most important making sure your problem gets fixed in the correct time for its severity. Not all problems are urgent.
Speaking to our clients, we can get feedback on what we’re doing well. You may have guessed, one thing we get regularly is compliments on our speed of service. We have a track record of providing a quick and efficient service. It’s who we are.
This is how Superfast IT is solving the problem of having to wait for IT support requests to get fixed. Want to know more about how Superfast IT can help with your IT? Make sure you visit our IT Support Services page.