Here at Superfast IT we’d be nothing without our wonderful clients. Every time we close a support ticket a survey gets sent out to the person we carried out the support ticket for. They can either send us a happy, neutral or sad face with a comment on how we did. Of course, we only aim for positive comments with happy faces and so far in 2018, we have a 98.1% customer satisfaction score!
Every month we give away an Amazon Echo Dot to somebody who left us positive feedback. Some people even left us two or three positive comments this month.
These are all the positive comments with marketing permission we received in June
“A simple solution that was easily fixed. Fast and friendly service. Thanks again for your support.”
“A simple request implemented as soon as requested it, efficient service once again without me having to lift a finger!”
“Perhaps my final request for Superfast before I leave this company, and in true fashion they were very efficient and have made the process very easy for me. Thank you to all the team for the continued support!”
“Fast and efficient as always. Thanks!”
“As always Luke was very helpful and sorted the issue straight away.”
“Thanks so much, Steve.”
“Positive, clear advice from Luke”
“Quickly sorted, as usually the case with Luke”
“I searched all morning for the new password, then as soon as we reset it, I found it! Thanks again Luke”
“Luke resolved the issue immediately by resetting my password, and we checked it together whilst on the phone to make sure all was working correctly. Excellent service thank you.”
“Very friendly, very professional & problem very quickly fixed.”
“New Adobe Acrobat Reader installed. Happy day!”
“As always Steve was exceptional and dealt with the issue quickly.”
“Quick & Easy. They called me back Straight away. Very Helpful”
“Very straightforward, as always. And nice people xx”
“Brilliant as always.”
“Sorted my issue very effectively. Thank you”
“Always a pleasure to speak to the team (even though having a problem in the first place is a pain)”
“Thank you for your help Luke , quick and easy ! :)”
We’d like to thank everybody for their kind words about our service and their continued support of Superfast IT. For all our other feedback we’ve received from our clients make sure you check out our testimonials page.