Changing IT support companies isn’t always a simple process, and sometimes it’s not worth it at all. The grass isn’t always greener on the other side, that being said there are plenty of valid reasons for changing. This guide will look at the pros and cons of changing IT support companies.
Pro – More value for money
Do you pay extortionate fees and see no return for it? A successful IT support provider will not only provide support to you but will also look to improve your business too. It should be a budding working relationship that benefits both of you. IT support should be seen as an investment and not a service. Time is also essential in your value for money. If your IT systems went down how much money would that cost you over one minute? How about an hour? A day? A week? It’s essential your IT company can get your up and running again quickly.
Pro – Get a better service
Service should be the main thing you look for when choosing an IT Support company. If you’re currently unhappy with the service you’re getting, then it may be best for you to look elsewhere. Your IT support company should make their service levels clear to you. How long will it take a problem to be fixed? How quick can they respond? Is it 24/7 cover? Find a service that’s right for you.
Pro – Business Growth
Your IT Support provider shouldn’t just fix your problems and nothing else. By working together, they should help your business grow through suggestions and valuable business meetings. Having the correct technology and automation in your organisation can take it to the next level. Your IT support provider should be able to provide that.
Con – Cheaper IT support
You may be thinking how can less expensive IT support and saving money possibly be a con? Sometimes cheaper isn’t always better. Quite often in this industry, you get what you pay for, for the best service you must pay the top tier pricing. While a new IT company may be able to offer you a much cheaper package, it’s probably because their service is cheap too.
Of course, it doesn’t mean that this is always the case, but it’s always best to be wary why their prices are so low..
Con – Left in limbo between the two companies
When moving IT support companies there will be a transition period where one contract ends, and a new one begins. It’s crucial that this happens as smoothly as possible to avoid not having any support at all for a period. Make sure the two IT providers have communicated to prevent this from happening.
Con – Hidden Fees
Be wary when moving IT support companies as there may be hidden costs involved. The original deal may seem a good one, but costs can quickly get racked up. Every detail of moving should be made clear to you including costs. Will any new equipment need to be purchased? Will you have to pay any monthly payments in advance? Is there a setting up fee? All these things should get considered before confirming the move.
Changing IT support companies can be a stressful process. It’s important to weigh up the pros and cons of moving, and hopefully, this post has made it a little clearer whether it’s the right thing for you. Everybody’s situation is different, and each move needs careful planning and preparation, remember this if you’re thinking about moving IT support companies?
Make sure you check out our article on Superfast IT’s onboarding process to see how we make moving IT companies a seamless process.
Have any questions about the process of moving or even thinking of moving yourself? Use the live chat feature in the bottom right corner or use the form below to get in touch.