A common reason why small business owners choose to outsource to IT support companies is because their staff can end up spending way too much time dealing with IT problems. This takes time away from the roles you hired them to do.
IT support companies employ teams of IT experts who are dealing with IT problems day in day out. It stands to reason that they’re going to be more efficient and capable of dealing with IT issues than your team.
Something we see a lot in small businesses is that there’ll be someone who raises their hand as having an interest in IT. Or there’s someone who is perceived to be good at working with technology. Keen to impress, this person usually takes on more and more day-to-day IT work. Eventually, they end up spending as much time on that as the job they were employed to do.
This can have an impact on the small business because their in-house “IT expert” doesn’t have the time to carry out his/her primary duties. And there is also a cost issue in this type of situation because outsourcing IT support is almost always lower cost than employing an in-house IT person.
In situations where there isn’t even an enthusiastic amateur within the business to help with IT problems, the scenario can be even worse.
Staff can take even longer to deal with IT issues. They don’t have anyone to turn to for IT support. And the business ends up with recurring problems that go unresolved. These problems build up. Staff get frustrated and become demotivated. Lower productivity ensues as your team put time-sapping workarounds in place.
In-house enthusiastic amateur or not, the in-house IT person will almost certainly not have the tools or expertise to deliver the proactive aspects of business-grade IT support or professionally provided managed services.
With a focus purely on the reactive, there’s no focus on:
- 24/7 remote monitoring
- patch management
- disaster recovery planning
- cyber security defences
- IT strategy
There’s increased exposure to risk and lost opportunity through failure to take advantage of new technology. And because of this, the business is at a significant disadvantage.
It’s a Technology-Driven World
In today’s technology-driven world, the way small business deals with technology can’t just be an afterthought. Small businesses need professional IT support to succeed.
Because technology developing rapidly, it’s unlikely that an in-house resource will provide the best or most cost-effective answer.