Virtual IT FAQs

• What is a Virtual IT Manager?

  A virtual IT manager is an outsourced IT manager. They typically work for an IT company and can solve a wide range of complex IT challenges. remotely. They may come to your office periodically, particularly for onsite equipment maintenance or when new equipment is installed, but a virtual IT manager is typically contacted via telephone, email, Teams, or Zoom 'virtually'. 

  Hiring an in-house IT Manager or IT team can be a significant expense, particularly to small businesses. Alternatively, many SMEs choose to hire an outsourced virtual IT manager instead of an in-house IT engineer, manager or team.

• How do I hire a Virtual IT Manager?

  When you sign up for IT Support, you will automatically get a Virtual IT Manager.

  Our IT Support package is a monthly, reoccurring subscription based upon the number of computer users in your business. Our IT Support packages also include many other benefits including:

  • Expert advice and guidance

  • IT management and administration

  • Unlimited remote and on-site support

  • Core cyber security protection

  • Back-up and data recovery

  • Network administration

  • 24/7 system monitoring

  • Bespoke IT roadmap to fit your budget and target

  • Annual strategic planning meetings

  • Ongoing account management and IT audits

  • Free website hosting and domain

   

  Find out more about IT Support and IT support pricing for your business.

  

• What are the benefits of a Virtual IT Manager?

  Here are some of the advantages of hiring a virtual IT manager:
   
  

  • Work closely with the business owner/senior manager
    If you lead IT in your company, but are not an IT expert, hiring a virtual IT manager is a practical way of accessing IT knowledge. A virtual IT manager works closely with your in-house IT lead to help you manage your IT budget and set priorities.
  • Cost savings
    Overall, the cost of hiring a virtual IT manager will cost less than hiring an in-house IT team. 
    
    
  • Fixed monthly cost
    IT support is also at a fixed, monthly cost, making budgeting easy.
    
    
  • Problems fixed efficiently
    Our IT support package doesn't just include a dedicated virtual IT manager, but also IT engineers. An IT company typically has access to more resources compared with in-house IT, where you may only have one or two team members dedicated to IT. Because of this, they can handle a larger volume of IT challenges and can address problems efficiently.
    
    
  • Fountain of knowledge
    Many in-house IT teams can’t offer the same level of experience as a virtual IT manager, who has typically resolved IT challenges numerous times, for example, migrated a business to the cloud, multiple times for many businesses.
    
    
  • 24/7 coverage
    Inhouse IT teams typically work 9-5. If you need someone on call outside Monday to Friday, nine to five, this is another advantage of hiring a virtual IT manager.
    
    
  • Economies of scale
    It is more cost-efficient and economical for SMEs to work with a managed service provider to achieve a high level of security. Hiring a virtual IT manager is more economical compared with the high cost of sourcing in-house security tools and personnel.
    
    
  • Fast, agile, and efficient
    A virtual IT manager typically has a high level of skills, expertise, technology, processes, accreditation, and threat intelligence.
    
    
  • Continuous improvement
    A virtual IT manager can ensure your business keeps ahead of technological advances. We deliver continuous improvement through regular account reviews. We are also affiliated with industry-leading vendors and cybersecurity partners to ensure we keep ahead of tech advances.

• What is the cost of a Virtual IT manager?

  Visit our IT support pricing page to get a better idea of how much a virtual IT manager would cost your business.

• What are virtual IT support services?

  Virtual IT support services is having IT support remotely. An IT support technician does not need to be physically present or in the same room as you to fix an issue. This is particularly useful as virtual/remote IT support can be provided while working at home, in the office or on the road.

  We don't just offer virtual IT support services, but can also visit your offices onsite. We want to meet your team and can resolve onsite issues, as frequently as your business needs.