Managed IT Support

We work with businesses with 10 to 100 employees, who need someone to take care of all their complicated technology.

We offer comprehensive IT management and support for a fixed monthly fee. Our Managed IT Support service operates 24/7 and includes unlimited support, remote monitoring and maintenance, server backups, computer security, and a dedicated account manager.

The service enables your team to keep working productively without disruption and frustration, meeting the needs of your customers.

Unlike the competition, we have top-ranking customer satisfaction scores and super-fast response. This is all thanks to our treasured team of customer-caring IT experts and low staff turnover.

Top-Ranking Customer Satisfaction

At Superfast IT, we take customer satisfaction very seriously and it’s core to everything we do. This is borne out by the fact that we are consistently top of the customer satisfaction league table in which we participate with other IT providers.

We gauge opinion with a simple survey after every single piece of work we do for clients, and you can see our current score for yourself.

Super-Fast Response

We get it. When something isn’t working as it should, we know it frustrates you and causes disruption. That’s why we go all-out to get you working again as quickly as possible. When you call, you can expect to get straight through to a member of our team, and we’ll usually be able to begin work on your problem in around 5 minutes.

Our Team, Taking Care of Your Team

Our existing clients tell us that it’s our people that make the difference and set us apart from the competition. Our team are all customer-caring by nature and receive customer service training alongside their technical skills development.

What’s Included?

Managed IT Support includes:

• Unlimited telephone, remote, and on-site support
• 24/7 system monitoring and maintenance
• Server backup management
• Cybersecurity protection suite for computers
• Strategic planning and guidance

Hours of Cover

Our standard office hours are Monday to Friday, from 8 am to 5 pm.

24/7 cover is available as an option for clients operating around the clock.

Contract Terms

Managed IT Support agreements are on a rolling basis with a 1-month notice period during the first year, then a 3-month notice period in subsequent years.

Pricing

For a typical small business client with 25 users, pricing would be around £33 per user per month. For more accurate pricing, based on your business, please use our Managed IT Support Pricing Calculator.

What Next?

What questions do you have? Let us know using the chat box on the bottom-right of your screen.

For a no-obligation conversation about your specific requirements, feel free to call us on 01384 880660, or get in touch.