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IT support Birmingham

IT support that eliminates your IT problems, protects your business against cyber criminals, and enables you to use technology to make your business thrive.

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Managed IT Support Services for Businesses in Birmingham with 10-100 IT Users
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Eliminate IT Problems

Proactive IT support to prevent IT issues  causing business disruption.

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Protect Your Business

Comprehensive cyber security controls in all IT support packages.

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Drive Growth

Expert guidance and support to help you use technology to prosper.

How We Prevent Disruption

In today's fast-paced business environment, IT disruptions can lead to significant losses. Our dedicated team is committed to ensuring that your IT infrastructure remains robust and uninterrupted. Here's how we make that happen:

A Team of Qualified Experts: Our team comprises highly skilled and certified IT professionals who bring a wealth of experience to the table. They stay abreast of the latest technology trends and use this knowledge to ensure your IT systems are not just functional but also future-proof.

 

24/7 Proactive Monitoring and Maintenance: We understand that IT issues don't adhere to a 9-to-5 schedule. That's why our proactive monitoring and maintenance services are available 24/7. We constantly monitor your systems to identify and resolve potential issues before they become problems, ensuring your operations run smoothly around the clock.

 

Specialists in Small to Medium-Sized Business IT: Our expertise lies in catering to companies with 10-100 IT users. This specialisation allows us to provide tailored solutions that are perfect for the unique challenges and needs of small and medium-sized businesses.

 

Superfast Response Time for IT Support: When IT issues arise, time is of the essence. We pride ourselves on our ability to respond swiftly and efficiently. Our superfast response times ensure that your IT problems are addressed promptly, minimising downtime and disruption.

 

Dedicated Helpdesk Services: Our helpdesk is open from 8 am to 5 pm, Monday to Friday, staffed with knowledgeable professionals ready to assist you. They are equipped to handle a wide range of queries and issues, ensuring you get the support you need when you need it.

 

Emergency Out-of-Hours IT Support: For those critical issues that can't wait, we offer emergency out-of-hours IT support. This service ensures that you're never left stranded, no matter the time or day.

 

Exclusive Coverage in Greater Birmingham and The Black Country: Our local focus in Greater Birmingham and The Black Country means we can provide fast on-site response times. This local presence is especially beneficial for businesses that require prompt physical support.

 

Ownership of Issues and Third-Party Application Support: We take full ownership of any issues that arise, including challenges with third-party applications. Our team works diligently not just to fix problems, but to liaise with third-party vendors if necessary, providing a comprehensive support solution.

How We Protect Your Business

In an era where cyber threats are ever-evolving, protecting your business's digital assets is paramount. Our comprehensive approach to cybersecurity ensures your business stays safe and resilient against online threats. Here's how we achieve this:

Qualified Cyber Security Professionals: Our team consists of highly qualified cyber security professionals, each expertly trained to identify and mitigate digital threats. With their extensive knowledge and up-to-date training in the latest cybersecurity practices, they are well-equipped to safeguard your business's digital infrastructure.

 

Superfast IT as a Cyber Essentials Certification Body: We take pride in being a recognised Cyber Essentials Certification Body. This endorsement affirms our commitment to maintaining high standards in cybersecurity. We not only adhere to these stringent security practices ourselves but also help your business achieve and maintain this essential certification, ensuring a robust defence against common cyber threats.

 

Comprehensive Cyber Security Included as Standard: With our IT support service, you receive comprehensive cyber security as a standard feature. We believe robust cybersecurity should be a fundamental, not an option. Our inclusive approach means that from the moment you partner with us, your systems are fortified against cyber threats.

 

Server Backups with Automatic Offsite Replication: To safeguard against data loss, we offer server backups complemented by automatic offsite replication. This dual-layer protection ensures that in the event of a system failure, data corruption, or other disasters, your critical business data remains secure and recoverable.

 

Microsoft 365 Backup Included to Protect Your Cloud Data: Recognising the growing reliance on cloud services, we include Microsoft 365 backup in our IT support services. This additional layer of protection ensures that your cloud-based data, from emails to documents, is securely backed up, preserving your business continuity even in the cloud.

How We Use Technology to Make Your Business Thrive

Leveraging technology effectively is key to driving business growth and staying competitive. We specialise in transforming your IT infrastructure into an asset that propels your business forward. Here's our approach:

Dedicated Account Manager for Regular Meetings: To ensure we align closely with your business objectives, you'll have an assigned account manager. This dedicated professional will meet with you regularly, providing a personal touch and ensuring your IT strategy continuously evolves to meet your business needs.

 

Proactive Identification and Management of IT Risks: Risk management is crucial in a digital landscape. Our team works diligently to identify and manage any risks within your IT systems. By preemptively addressing potential vulnerabilities, we help safeguard your operations against disruptions.

 

Maximising Your Technology Investments: Making the most out of your technology investments is our priority. We assess your current technology stack and strategies to ensure they are cost-effective and aligned with your business goals. Our focus is on maximising returns on your IT investments, ensuring they contribute to your business's success.

 

Innovative Use of Technology to Boost Business: We don't just maintain your IT systems; we help you use technology in new, innovative ways that can boost your business. From streamlining processes to adopting cutting-edge solutions, we guide you in harnessing technology to gain a competitive edge.

 

24/7 Access to IT Support Information with the Superfast IT App: Stay informed and in control with our Superfast IT App. This tool gives you anytime access to your IT support information, bringing convenience and transparency to our services. Whether you need to check the status of a ticket, review service reports, or access support resources, it's all at your fingertips.

All the IT Support Services Your Business Needs
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Internet
Connections

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Network
Cabling

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Computer
Hardware

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Cloud
Services

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Cyber
Security

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Cyber Essentials
Certification

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Telephone
Systems

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Professional
Services

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About Superfast IT

Here's a little background information so you can get to know us a little better.

Superfast IT is a privately-owned family business

Superfast IT is financially stable and growing steadily

Superfast IT is local to you. We cover Greater Birmingham and The Black Country.

Our 15-strong team is big enough to cope yet small enough to care.

Check our Google reviews to see our clients' appreciation for our outstanding service.

Superfast IT has provided IT support in Birmingham since 2002.

Superfast IT has long-standing client relationships with businesses across Great Birmingham and The Black Country.

Superfast IT is partnered with Microsoft and other IT industry leaders to offer you the best technology.
 

Frequently Asked Questions About IT support in Birmingham

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The Definitive Guide to Choosing an IT Support Company in Birmingham for Your Small Business (Pricing Details Inside)

Choosing an IT support company for your business is complicated. The costs of making a mistake can be huge. 

There are many IT support companies in Birmingham; they can all appear the same. Choice paralysis might make you stick with the status quo even though you know you need to change for the good of your business.

That's why we've created an easy-to-understand guide to help you. It contains 41 pages packed with impartial information so you can make a fully-informed choice. We've also included our IT support package and pricing information to compare.

Download IT Support Buyers Guide